You picked up the phone and made the call or maybe you drafted an email and right after you hung up or hit the send button, you knew you had blown it. How do you rebound from that? How do you save face and repair the damage you may have already done to your reputation, your team or even your company? Here are a few things to consider:
Remove the emotions
Usually when we blow it, our emotions are running the show at that moment. Kick them out of the driver’s seat so common sense and sound thinking can once again prevail. Take a deep breath and weigh the cost of your response. Even if your emotions are justified, diplomacy and tact will take you further than an emotional response.
Think before you speak
When you first realize, you may have blown it, some of us have the tendency to keep talking and dig ourselves into a deeper mess than we were originally in. You know when you’ve blown it so before you continue talking or trading emails or other communication, take a step back so you can think.
Talk to someone you trust
Get a mentor, a mature friend or colleague with experience dealing diplomatically with people and tough situations and explain what is happening so you both can determine the best way forward.
Apologize
Chances are an apology may be necessary. But why is it that when it’s time to apologize, we try to think of the best apology that still makes us look great? Sometimes a simple “I am so sorry” or “I apologize” is all it takes. Don’t waste time; say it and be done.
Don’t dwell on it
Recently I had to apologize to a longtime partner for a major oversight. We both quickly addressed the issue and agreed it was over, yet a week later as I reconnected for the first time I found a way to reference my error. My partner quickly reminded me that we had already dealt with the matter and it was now over. Resist the urge to bring back up matters that were already settled.
Rebuild the relationship
Look for ways to strengthen the relationship without going overboard. It might be inviting them out for drinks, asking their opinion on a project, including them on a project or just keeping them in the loop. Whatever it is, make the effort to rebuild the relationship. If there is no interest from the other party, you’ve done your best; now move on.
